Abita Innovations Private Limited (“us”, “we”, “Dezy”, which also includes its affiliates) is the author and publisher of the internet resources www.dezy.com on the world wide web as well as the software and applications provided by Dezy, including but not limited to the mobile application ‘Dezy’, and the software and applications of the brand names ‘Dezy’, ‘Dezy Tab’, and ‘Health Account’ (together with the Website, referred to as the “Services”)

This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via our website, the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services are subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

This Privacy Policy is published in compliance with, inter alia

• Section 43A of the Information Technology Act, 2000;
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”)
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

• The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual
• The purpose, means, and modes of collection, usage, processing, retention, and destruction of such information; and
• How and to whom Dezy will disclose such information?

Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls, or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Dezy. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following

• Contact data (such as your email address and phone number)
• Demographic data (such as your gender, your date of birth, and your pin code)
• Data regarding your usage of the services and history of the appointments made by or with you through the use of Services
• Insurance data (such as your insurance carrier and insurance plan)
• Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

• passwords
• financial information such as bank accounts, credit and debit card details, or other payment instrument details
• physical, physiological, and mental health conditions
• sexual orientation
• medical records and history
• biometric information
• information received by a body corporate under lawful contract or otherwise
• visitor details as provided at the time of registration or thereafter and
• call data records

• 3.1ALL USERS NOTE:
  • 3.1.1 Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Dezy immediately
  • 3.1.2 An indicative list of information that Dezy may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy
  • 3.1.3 All the information provided to Dezy by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Dezy may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you with the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose to provide you with a better way of booking appointments and for obtaining feedback concerning the Practitioners and their practice, (e) debugging customer support related issues. Dezy also reserves the right to use the information provided by or about the End-User for the following purposes
  • • Publishing such information on the Website
    • Contacting End-Users for offering new products or services
    • Contacting End-Users for taking product and Service feedback
    • Analyzing software usage patterns for improving product design and utility
    • Analyzing anonymized practice information for commercial use
    • If you have voluntarily provided your Personal Information to Dezy for any of the purposes stated above, you hereby consent to such collection and use of such information by Dezy. However, Dezy shall not contact You on Your telephone number(s) for any purpose including those mentioned in this subsection 4.1(iii), if such a telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and unambiguous written consent
  • 3.1.4 Collection, use, and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules require your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection, and disclosure as required under applicable law
  • 3.1.5 Dezy does not control or endorse the content, messages, or information found in any Services and, therefore, Dezy specifically disclaims any liability about the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Dezy relating to same, and to the extent, such waiver may be ineffective, you agree to release any claims against Dezy relating to the same
  • 3.1.6 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through care@dezy.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. Suppose you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date, or incomplete), or Dezy has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete. In that case, Dezy may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Dezy will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for an evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed
  • 3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you with Services, contact us through care@dezy.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent or cancellation of account may result in Dezy being unable to provide you with its Services or to terminate any existing relationship Dezy may have with you
  • 3.1.8 If you wish to opt out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at care@dezy.com
  • 3.1.9 Dezy may require the User to pay with a credit card, wire transfer, debit card, or cheque for Services for which subscription amount(s) is/are payable. Dezy will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Dezy provides you with an option not to save your payment details. Users are advised, however, that internet technology is not foolproof and safe and Users should exercise discretion on using the same
  • 3.1.10 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Dezy automatically receives the URL of the site from which anyone visits. Dezy also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), the User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Dezy improve its Service. The linkage between the User’s IP address and the User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Dezy may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others to help grow its business
  • 3.1.11 The Website uses temporary cookies to store certain (that are not sensitive personal data or information) that are used by Dezy, and its service providers for the technical administration of the Website, research and development, and User administration. In the course of serving advertisements or optimizing services to its Users, Dezy may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies, however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features
  • 3.1.12 A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by providing their names and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Dezy, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Dezy, is optional. Dezy may, in the future, include other optional requests for information from the User to help Dezy to customize the Website to deliver personalized information to the User
  • 3.1.13 This Privacy Policy applies to Services that are owned and operated by Dezy. Dezy does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the User's computer, collect data or solicit personal information from the User, for which Dezy is not responsible or liable. Accordingly, Dezy does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Dezy guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Dezy of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to the Website, you do this entirely at your own risk. Dezy encourages the User to read the privacy policies of that website
  • 3.1.14 The Website may enable Users to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Dezy representatives or agents, and their opinions or statements do not necessarily reflect those of Dezy, and they are not authorized to bind Dezy to any contract. Dezy hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner
  • 3.1.15 Dezy does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organizations, save and except for the purposes of registration of the Users (the collection, use, storage, and disclosure of which each End User must agree to under the Terms of Use for Dezy to effectively render the Services)
  • 3.1.16 Dezy maintains a strict "No-Spam" policy, which means that Dezy does not intend to sell, rent, or otherwise give your email address to a third party without your consent
  • 3.1.17 Dezy has implemented best international market practices and security policies, rules, and technical measures to protect the personal data that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Dezy shall not be held liable for any loss whatsoever incurred by the User
  • 3.1.18 Dezy implements reasonable security practices and procedures and has a comprehensively documented information security program and information security policies that contain managerial, technical, operational, and physical security control measures that are commensurate with respect to the information being collected and the nature of Dezy’s business
  • 3.1.19 Dezy takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Dezy, in its sole discretion, deems it necessary to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use
• 3.2 PRACTITIONERS NOTE
  • 3.2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on Dezy, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners
  • 3.2.2 All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein before submitting any Personal Information or Sensitive Personal Data or Information to Dezy, failing which they are required to leave the Services, including the Website immediately
  • 3.2.3 Practitioners personally identifiable information, which they choose to provide to Dezy, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Dezy. You will be the owner of your information and you consent to Dezy collecting, using, processing, and/or disclosing this information for the purposes hereinafter stated. Dezy may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, and may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Dezy also reserves the right to use the information provided by or about the Practitioner for the following purposes
  • • Publishing such information on the Website
    • Contacting End-Users for offering new products or services
    • Contacting End-Users for taking product and Service feedback
    • Analyzing software usage patterns for improving product design and utility
    • Analyzing anonymized practice information for commercial use
  • 3.2.4 Dezy automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on the Website is displayed when End-Users search for doctors on the Website, and the Practitioner information listed on the Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Dezy and is provided to Dezy by Practitioners who wish to enlist themselves on the Website, or is collected by Dezy from the public domain. Dezy display such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time and inform us immediately of any discrepancies, changes, or updates to such information. Dezy will, however, take reasonable steps to ensure the accuracy and completeness of this information
  • 3.2.5 Dezy may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to Dezy collecting, processing, and/or disclosing their information on the Website. Such Practitioners are verified by Dezy or its associates, and Dezy makes every effort to capture accurate information for such Practitioners. However, Dezy does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners
• 3.3 End-Users note
  • 3.3.1 As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users
  • 3.3.2 All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein before submitting any Personal Information or Sensitive Personal Data or Information to Dezy, failing which they are required to leave Dezy immediately
  • 3.3.3 If you have inadvertently submitted any such information to Dezy before reading the privacy statements set out herein, and you do not agree with how such information is collected, processed, stored, used, or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email tocare@dezy.com, inquire whether Dezy is in possession of your personal data, and you may also require Dezy to delete and destroy all such information
  • 3.3.4 End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Dezy from End-Users (such as patterns of utilization described above) and is exclusively owned by Dezy. Dezy may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis, and business intelligence purposes, and may sell or otherwise transfer such research, statistical, or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Dezy reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes
  • • Analyzing software usage patterns for improving product design and utility
    • Analyzing such information for research and development of new technologies
    • Using analysis of such information in other commercial product offerings of Dezy
    • Sharing analysis of such information with third parties for commercial use
  • 3.3.5 Dezy will communicate with the End-Users through email, phone, and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their email and contact preferences at any time by logging into their "Account" at www.dezy.com and changing the account settings
  • 3.3.6 At times, Dezy conducts a User survey to collect information about End-Users preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, Dezy may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address, and mailing address. The demographic information that Dezy collects in the registration process and through surveys is used to help Dezy improve its Services to meet the needs and preferences of End-Users
  • 3.3.7 Dezy may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development, and for better listing of Practitioners
  • 3.3.8 All Dezy employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. Dezy has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain the security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which Dezy transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own
  • 3.3.9 Dezy may also disclose or transfer End-Users personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Dezy corporation division or company. Any third party to which Dezy transfers or sells its assets will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use
  • 3.3.10 To the extent necessary to provide End-Users with the Services, Dezy may provide their Personal Information to third-party contractors who work on behalf of or with Dezy to provide End-Users with such Services, to help Dezy communicate with End-Users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however, certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only
• 3.4 Casual Visitors Note
  • 3.4.1 No sensitive personal data or information is automatically collected by Dezy from any casual visitors of this website, who are merely perusing the Website
  • 3.4.2 Nevertheless, certain provisions of this Privacy Policy apply to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately
  • 3.4.3 If you, as a casual visitor, have inadvertently browsed any other page of this Website before reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Dezy. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing/deletion, as Dezy cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website
  • 3.4.4 You are not a casual visitor if you have willingly submitted any personal data or information to Dezy through any means, including email, post, or through the registration process on the Website. All such visitors will be deemed to be and will be treated as, Users for the purposes of this Privacy Policy, in which case, all the statements in this Privacy Policy apply to such persons
  • • Analyzing software usage patterns for improving product design and utility
    • Analyzing such information for research and development of new technologies
    • Using analysis of such information in other commercial product offerings of Dezy
    • Sharing analysis of such information with third parties for commercial use

• 4.1 Your Personal Information is maintained by Dezy in electronic form on its equipment, and the equipment of its employees. Such information may also be converted to physical form from time to time. Dezy takes all necessary precautions to protect your personal information both online and offline and implements reasonable security practices and measures including certain managerial, technical, operational, and physical security control measures that are commensurate with respect to the information being collected and the nature of Dezy’s business
• 4.2 No administrator at Dezy will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer, and your mobile phone. Be sure to log off from the Website when finished. Dezy does not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Dezy by sending an email tocare@dezy.com You shall be liable to indemnify Dezy due to any loss suffered by it due to such unauthorized use of your account and password
• 4.3 Dezy makes all User information accessible to its employees, agents or partners, and third parties only on a need-to-know basis and binds only its employees to strict confidentiality obligations
• 4.4 Part of the functionality of Dezy is assisting the doctors to maintain and organize such information. Dezy may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information
• 4.5 Part of the functionality of the Dezy is assisting the patients to access information relating to them. Dezy may, therefore, retain and submit all such records to the relevant patients, or their doctors
• 4.6 Notwithstanding the above, Dezy is not responsible for the confidentiality, security, or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Dezy shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Dezy including but not limited to, acts of government, computer hacking, unauthorized access to computer data, and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User, etc

Dezy strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Dezy Website and Services are not intended for use by minors, Dezy respects the privacy of minors who may inadvertently use the internet or the mobile application

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Dezy using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use

Should you have questions about this Privacy Policy or Dezy's information collection, use, and disclosure practices, you may contact the Data Protection Officer appointed by Dezy in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions, or concerns, that you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer Email:care@dezy.com

• Email:care@dezy.com
• Registered address:
• • Abita Innovations Private Limited
  • 4th Floor, 27th Main Rd, 1st Sector
  • HSR Layout, Bengaluru, Karnataka 560102